Last updated: 16 May 2018
1. “Repeat Booking/Recurring Booking" means a booking of at least 3 Services of 2 hours duration or more with 3 visits within a 7 weeks period made by You on this or www.housemaids4you.co.uk our Websites or by email or by telephone with us.
2. "One-off Booking/Once Only Booking/Occasional Booking" means a booking for a one time Service or any Services recurring at a lesser frequency than fortnightly made by You on this or www.housemaids4you.co.uk our Websites or by email or by telephone with us.
3. “House Cleaning Service Provider(s)” means a cleaner or other home services provider available from Our database or who has appeared on Our database in the previous 12 months;
4. “You/Your/House Cleaning Service Requester(s)” means a user of this Website and individuals seeking to obtain Services;
5. “Service(s)” means house cleaning services or other home services as requested for by House Cleaning Service Requesters at a pre-arranged address;
6. “We/Us/Our/cleanhappy.co.uk” means HouseMaids4You Ltd t/a cleanhappy.co.uk and also housemaids4you.co.uk We are registered in England & Wales under company number 08444443. Our registered office is at 83 Ducie Street, Manchester M1 2JQ.
7. “Website” means the websites located at www.cleanhappy.co.uk and www.housemaids4you.co.uk or any subsequent URL which may replace it;
8. “User(s)” means House Cleaning Service Requesters and House Cleaning Service Providers together.
9. "Cancel a Visit" means cancellation of a single scheduled Service prior to the period 24 hours before the scheduled start time and/or Your failure to arrange a Service by a House Cleaning Service Provider that We have matched You with.
10. "Short Notice Cancellation" means Your cancellation of a single scheduled Service within the period 24 hours before the scheduled start time of any House Cleaning Service Providers visit and/or Your failure to allow or arrange entry for the Service to be carried out by the House Cleaning Service Provider that We have matched You with at the scheduled time.
cleanhappy.co.uk & housemaids4you.co.uk are only Venues
cleanhappy.co.uk connects House Cleaning Service Providers with House Cleaners Service Requesters and does so free of charge. cleanhappy.co.uk is a communications platform for enabling the connection between individuals seeking to obtain Services (House Cleaning Service Requesters) and/or individuals seeking to provide Services (House Cleaning Service Providers). Therefore a contract for Services exists between House Cleaning Service Requesters and House Cleaning Service Providers, cleanhappy.co.uk are no party to this contract. cleanhappy.co.uk may attempt to assist with resolution of any complaint or dispute, by acting in a mediation capacity between Users to reach an agreeable resolution. You acknowledge that any legal recourse against the House Cleaning Service Provider arising from the Services whether for breach of contract or otherwise is against the House Cleaning Service Provider and not against cleanhappy.co.uk, notwithstanding anything to the contrary in this agreement or on our Website. cleanhappy.co.uk do not accept legal responsibility for any acts or omissions of House Cleaning Service Providers in relation the Services. cleanhappy.co.uk does not have control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of any Services provided by House Cleaning Service Providers, nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Users. cleanhappy.co.uk makes no representations about the suitability, reliability, timeliness, or accuracy of the Services requested and provided by Users identified through the Service whether in public, private, or offline interactions. Where cleanhappy.co.uk describe House Cleaning Service Provider as “vetted” or similar, we are promising only that we or a third party have carried out certain checks prior to your making a Repeat Booking or a One-off Booking and that those checks did not reveal any cause for concern. You acknowledge that in carrying out these checks we are reliant on information supplied by third parties. We cannot guarantee that information is accurate. Nor can we guarantee that the House Cleaning Service Providers are otherwise suitable for your purposes. Furthermore, cleanhappy.co.uk cannot confirm that each User is who they claim to be. cleanhappy.co.uk does not assume any responsibility for the accuracy or reliability of this information or any information on the Service. NEITHER cleanhappy.co.uk NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. cleanhappy.co.uk AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE
YOU USE HOUSE CLEANING SERVICE PROVIDERS AT YOUR OWN RISK. OUR CONTRACT TO YOU IS LIMITED TO PROVISION OF USE OF OUR WEBSITE.
Users of the Service contract for Services directly with other Users. cleanhappy.co.uk will not be a party to any contracts for Services or services. cleanhappy.co.uk provides, on behalf of House Cleaning Service Providers, a facility for the exchange of money. House Cleaning Service Requesters offer Service payments for each requested Service. Three business days after a House Cleaning Service Provider notifies Us a Service, as requested by a House Cleaning Service Requester, is complete, if there is no complaint by the House Cleaning Service Requester, the Service will be marked as closed by the House Cleaning Service Provider, the agreed upon payment will be transferred from Our account to the House Cleaning Service Provider's account. The debt owed from the House Cleaning Service Requester will then be transferred to and owned by Us. cleanhappy.co.uk are authorised by House Cleaning Service Provider to make such arrangements. The Service payment due from the House Cleaning Service Requester must be paid through the cleanhappy.co.uk payment facility. Any Service payments paid in cash or in any way outside of the cleanhappy.co.uk payment facility are not subject to refunds, insurance cover or any other service benefit provided by cleanhappy.co.uk. Any reimbursement expenses that are incurred by cleanhappy.co.uk in connection with the completion of a Service may, however, be paid in cash offline or through the cleanhappy.co.uk payment facility. You agree that during the period of this agreement you will not to book any Services from, or engage, any House Cleaning Service Provider other than via Us. You agree not to engage any CleanHappy House Cleaning Service Provider for 12 months after termination of this agreement.
cleanhappy.co.uk expressly disclaims any liability that may arise between Users of the Service. cleanhappy.co.uk is only a venue for connecting Users. Because cleanhappy.co.uk is not involved in the actual contact between Users or in the completion of the Service, in the event that you have a dispute with one or more Users, you release cleanhappy.co.uk (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
Links to Other Web Sites
The Website may contain profiles, email systems, blogs, message boards, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities ("Public Areas") that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and material that are relevant and proper to the applicable forum. Without limitation, you may not: Upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another's computer; Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others; Use the Website for any purpose which is in violation of local, national, or international law; Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information; Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party; Advertise or offer to sell any goods or services for any commercial purpose on the Website which are not relevant to the services offered on the Website, conduct or forward surveys, contests, pyramid schemes, or chain letters; Impersonate another person or allow any other person or entity to use your identification to post or view comments; Post the same note repeatedly (referred to as 'spamming'). Spamming is strictly prohibited; Download any file posted by another User that a User knows, or reasonably should know, cannot be legally distributed through the Website; Restrict or inhibit any other User from using and enjoying the Public Areas; Imply or state that any statements you make are endorsed by cleanhappy.co.uk, without the prior written consent of cleanhappy.co.uk; Use a robot, spider, manual and/or automatic processes or devices to data-mine, data-crawl, scrape or index the Website in any manner; Hack or interfere with the Website, its servers or any connected networks; Adapt, alter, license, sublicense or translate the Website for your own personal or commercial use; Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by cleanhappy.co.uk; Upload content that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals; Upload content that provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner. All submissions made to Public Areas will be public, and cleanhappy.co.uk will not be responsible for the action of other Users with respect to any information or materials posted in Public Areas.
Account, Password and Security
You are the sole authorised user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or cleanhappy.co.uk for accessing this online service. You are solely and fully responsible for all activities that occur under your password or account. cleanhappy.co.uk has no control over the use of any User's account and expressly disclaims any liability derived there from. Should you suspect that any unauthorised party may be using your password or account or you suspect any other breach of security, you will contact cleanhappy.co.uk immediately.
No Commercial Use or Solicitation
The Service and the Website may be used for your personal, non-commercial use only; you may not use the Service or the Website in connection with any commercial endeavours whatsoever without the express prior written consent of cleanhappy.co.uk. Without limitation, the Service or the Website may not be used to solicit for any other business, website or service. You may not solicit, advertise for, or contact in any form Users for employment, contracting, or any other purpose not related to Services facilitated through cleanhappy.co.uk without express written permission from cleanhappy.co.uk. You may not use the Service or the Website to collect usernames and/or email addresses of members by electronic or other means without the express prior written consent of cleanhappy.co.uk.
"Your Information" is defined as any information and materials you provide to cleanhappy.co.uk or other Users in connection with your registration for and use of the Website and/or Service, including without limitation that posted or transmitted for use in Public Areas. You are solely responsible for Your Information, and we act merely as a passive conduit for your online distribution and publication of Your Information. You hereby represent and warrant to cleanhappy.co.uk that Your Information (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party's copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libellous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for cleanhappy.co.uk or cause cleanhappy.co.uk to lose (in whole or in part) the services of its ISPs or other partners or suppliers. Solely to enable cleanhappy.co.uk to use Your Information, so we are not violating any rights you might have in that information, you hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights you have in Your Information, in any media now known or not currently known.
Billing and Payment Policy
House Cleaning Service Requesters agree to register a valid debit or credit card with Our third party payment service provider and agree to pay a booking deposit, as described on the website with the aforementioned card when booking a Service for the first time or when booking the service following termination of a previous Agreement between You and Us. The booking deposit will be deducted from the balance of the cost of the Service when the balance is due to be paid. House Cleaning Service Requesters are obligated to pay for the services of the Service, unless specifically notified otherwise in writing by Us. We will only accept payment to discharge any House Cleaning Service Requesters debt with Us by card payment or from an authorised bank account via a direct debit arrangement. House Cleaning Service Requesters agree to pay the balance of the cost of the Service immediately following the Service being marked as closed. For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, House Cleaning Service Requesters authorise cleanhappy.co.uk to charge their bank account and/or registered debit /credit card according to the amount agreed upon between You and House Cleaning Service Providers (We are authorised by House Cleaning Service Providers to make such arrangements) for the use of the services of the Service, and you hereby authorise Us to charge your bank account and/or debit/ credit card for such amounts. House Cleaning Service Providers apply a surcharge for One-off Bookings. cleanhappy.co.uk retains the right, in its sole discretion, to place a hold on any payment for a completed Service transaction. If, for any reason, payment is not received immediately following the Service being marked as closed we reserve the right to charge administration and collection costs of £30 for each and every letter or email that we send as reminders or demands for such payment. House Cleaning Service Providers may at any time change the prices. We will give you notice by email at least one month before any price change takes effect. If you do not accept the new fee, you should terminate this Agreement as explained in these Terms. Otherwise the Services supplied after the expiry of the one month’s notice will be at the new price. You can Cancel a Visit or You can cancel this Agreement as a whole by notifying your House Cleaning Service Provider via email to the address shown on the Website. There is no cancellation charge if you cancel at least 24 hours before the scheduled start time for the House Cleaning Service Providers visit and if applicable, we will refund the Deposit in the case of a One-off Booking or the first visit of a Repeat Booking. If you make a Short Notice Cancellation, then the Service will be marked as closed at the time of Your cancellation notice or the scheduled start time, whichever occurs first and House Cleaning Service Provider will at their sole discretion charge You a cancellation fee as stated on our Website. If You Cancel a Visit after You have received Your first or second consecutive Service(s) and before You receive the next of the first three consecutive Service(s), then the Service will be marked as closed at the time of Your cancellation notice or 14 days after Your previous Service, whichever is occurs first and Your past Service(s) will immediately be reclassified to One-off Booking(s) and the surcharge as displayed on our Website will apply to each Service. If applicable, You agree to pay the cancellation fee and/or surcharge immediately following the Service being marked as closed either by deduction from the Deposit (if applicable) or by charging the bank account or credit / debit card that you registered with us and you authorise us to charge your bank or card accordingly. If there is a no-show by a House Cleaning Service Provider and You notify Us via email or telephone within 3 days after the scheduled start time, then we will at your option provide either a full refund of any payment made for that visit or else use reasonable endeavours to re-arrange the visit. We reserve the right not to make a refund or re-arrange a visit if We are not notified within the 3 day period. After placing an order, You will receive an email from us acknowledging that We have received your Repeat Booking or One-off Booking. Please note that this does not mean that your Repeat Booking or One-off Booking has been accepted. All Repeat Booking or One-off Booking are subject to acceptance by House Cleaning Service Providers and We will confirm such acceptance to You by sending You an email on behalf of the House Cleaning Service Provider that has agreed to accept your Repeat Booking or One-off Booking (the “Booking Confirmation”). The contract between You and the House Cleaning Service Provider will only be formed when we send You the Booking Confirmation. If you are a Consumer, you may cancel your order within 7 working days of placing your order by email to email@example.com or any of the other methods specified in the Distance Selling Regulations. Within 30 days of your notice we will refund any advance payment. However, this right of cancellation does not apply once arrangements to provide the Service have started – this occurs 24 hours before the time of the first scheduled House Cleaning Service Providers visit - in which case you agree to performance of the contract starting before the usual cancellation period has expired. No refunds or credits will be provided once the service has been marked as closed. At Our sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Us or the House Cleaners Service Provider. While We will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, We expressly disclaim any liability for any damage that may result should any information be released to any third parties, and You agree to hold Us harmless for any damages that may result there from. cleanhappy.co.uk will use third party services to process bank and/or credit/debit card information. For further information regarding that service, please contact Us to request information about Our bank and credit/debit card processing providers. You will be liable for all transaction taxes on the services provided under this Agreement (other than taxes based on cleanhappy.co.uk ‘s income).
Employment and Withholding
cleanhappy.co.uk is not an employment service and does not serve as an employer of any User. As such, cleanhappy.co.uk will not be liable for any tax or withholding, including but not limited to unemployment insurance, employer's liability, social security or payroll withholding tax in connection with your use of Users' services. You understand and agree that if cleanhappy.co.uk is found to be liable for any tax or withholding tax in connection with your use of Users' services, then you will immediately reimburse and pay to cleanhappy.co.uk an equivalent amount, including any interest or penalties thereon.
Termination and Suspension
Without limitation, cleanhappy.co.uk may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of cleanhappy.co.uk posted on the Website from time to time, or if cleanhappy.co.uk otherwise finds that you have engaged in inappropriate and/or offensive behaviour. If cleanhappy.co.uk terminates or suspends your right to use the Service and/or the Website for any of these reasons, you will not be entitled to any refund of unused balance in your account. In addition to terminating or suspending your account, cleanhappy.co.uk reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress. cleanhappy.co.uk may terminate or suspend your right to use the Service and/or the Website at anytime for any or no reason by providing you with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice. Even after your right to use the Service and/or the Website is terminated or suspended, this Agreement will remain enforceable against you. You may terminate this Agreement at any time by ceasing all use of the Service and the Website. All sections which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.
Intellectual Property Rights
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") that users see or read on the Website is owned by cleanhappy.co.uk or are used by permission. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. cleanhappy.co.uk owns all Proprietary Material as well as the coordination, selection, arrangement and enhancement of such Proprietary The Proprietary Material protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Website without cleanhappy.co.uk ‘s express prior written consent. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of cleanhappy.co.uk and/or the relevant right holder. The service marks and trademarks of cleanhappy.co.uk, including without limitation cleanhappy.co.uk and the cleanhappy.co.uk’s are service marks owned by cleanhappy.co.uk. Any other trademarks, service marks, logos and/or trade names appearing on the Website are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.
Copyright Complaints and Copyright Agent
cleanhappy.co.uk respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials on the Website infringe upon your copyrights, please send the following information to our trading address noted at the top of this agreement. A description of the copyrighted work that you claim has been infringed, including the URL (Internet address) or other specific location on the Website where the material you claim is infringed is located. Include enough information to allow cleanhappy.co.uk to locate the material, and explain why you think an infringement has taken place; A description of the location where the original or an authorized copy of the copyrighted work exists -- for example, the URL (Internet address) where it is posted or the name of the book in which it has been published; A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorised to act on the copyright owner's behalf; and An electronic or physical signature of the owner of the copyright or the person authorised to act on behalf of the owner of the copyright interest.
Modifications to the Service and/or Website
cleanhappy.co.uk reserves the right in its sole discretion to review, improve, modify or discontinue, temporarily or permanently, the Service or the Website or any content or information on the Website with or without notice. cleanhappy.co.uk will not be liable to any party for any modification or discontinuance of the Service or the Website.
You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of cleanhappy.co.uk and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorised employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify cleanhappy.co.uk in writing of any circumstances which may constitute unauthorised disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorised disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to cleanhappy.co.uk upon termination of this Agreement for any reason whatsoever. The term "Confidential Information" shall mean any and all of cleanhappy.co.uk ‘s trade secrets, confidential and proprietary information and all other information and data of cleanhappy.co.uk that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.
Disclaimer of Warranties
USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK. THE SERVICE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, NEITHER cleanhappy.co.uk NOR ITS AFFILIATES OR LICENSORS WARRANT THAT ACCESS TO THE SERVICE WILL BE UNINTERRUPTED OR THAT THE SERVICE WILL BE ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE, OR AS TO THE TIMELINESS, ACCURACY, RELIABILITY, COMPLETENESS OR CONTENT OF ANY OR SERVICE, INFORMATION OR MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH THE USE OF THE SERVICE. NEITHER cleanhappy.co.uk NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. NEITHER NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, BETWEEN HOUSE MAIDS SERVICE PROFESSIONALS. NEITHER cleanhappy.co.uk NOR ITS AFFILIATES OR LICENSORS WARRANT THAT THE SERVICE IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS. cleanhappy.co.uk AND ITS AFFILIATES AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.
If You are a Consumer, we shall not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where: there is no breach of a legal duty of care owed to You by Us or by any of Our employees or agents; such loss or damage was not reasonably foreseeable by both parties; such loss or damage is caused by You, for example by not complying with this Agreement; or If You are a Consumer, You will be liable for any reasonably foreseeable loss or damage We suffer arising from Your breach of this Agreement or misuse of our Website (subject of course to our obligation to mitigate any losses). The following clauses apply only if you are not a Consumer: To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement. In this clause, any reference to us includes our employees and agents. Our liability of any kind (including our own negligence) with respect to our Website for any one event or series of related events is limited to £100 or the total fees payable by you in the 12 months before the event(s) complained of, whichever is higher. In no event (including our own negligence) will we be liable for any: a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); b) loss of goodwill or reputation; c) special, indirect or consequential losses; or d) damage to or loss of data (even if we have been advised of the possibility of such losses). You will indemnify us against all claims and liabilities directly or indirectly related to your use of the Website and/or breach of this agreement. This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded. House Cleaning Service Providers will be covered primarily by the House Cleaning Service Requester own insurance policies and as a contingency only, within our Public Liability policy. The policy covers damage or loss provided that the damage or loss is greater than £250 and the policy does not cover possession or property theft. We cannot accept liability for the first £250 of any claim, which shall be for the House Cleaning Service Requester's account. The policy covers damage that the House Cleaning Service Providers may cause when carrying out his or her duties & is subject to other terms which are available upon request. Injury to House Cleaning Service Providers is not covered. Bleach is a banned substance & any damage caused by its use is not covered. We accept no liability for insurance unless your account with us is clear. If the House Cleaning Service Requester has alternative insurance this may invalidate our contingency insurance to the extent that all damage & loss may only be recoverable from the House Cleaning Service Requesters insurers. YOU AGREE NOT TO HOLD cleanhappy.co.uk , ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, "LIABILITIES") THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENTTHAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY cleanhappy.co.uk OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION. UNDER NO CIRCUMSTANCES WILL cleanhappy.co.uk ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME. IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT cleanhappy.co.uk OR ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO cleanhappy.co.uk DURING THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE.
You hereby agree to indemnify, defend, and hold harmless cleanhappy.co.uk, its directors, officers, employees, agents, licensors, legal representatives, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including solicitors fees and costs incurred, in connection with your use or inability to use the Service and/or the Website. cleanhappy.co.uk reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to your indemnification. You will not, in any event, settle any claim or matter without the written consent of cleanhappy.co.uk.
Dispute Resolution and Governing Law
Informal Negotiations. To expedite resolution and reduce the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), you and cleanhappy.co.uk agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations will commence upon written notice. Your address for such notices is your billing address, with an email copy to the email address you have provided to us. cleanhappy.co.uk ‘s address for such notice is the trading address as printed at the top of this agreement.
You and cleanhappy.co.uk agree that if any portion of this section entitled "Dispute Resolution and Governing Law" is found illegal or unenforceable, that portion will be severed and the remainder of the section will be given full force and effect. Notwithstanding the foregoing, if the subsection entitled "Exceptions to Alternative Dispute Resolution" is found to be illegal or unenforceable, neither you nor cleanhappy.co.uk will elect to arbitrate any Dispute falling within that portion of that subsection that is found to be illegal or unenforceable and such Dispute will be decided by a court of competent jurisdiction and you and cleanhappy.co.uk agree to submit to the personal jurisdiction of that court.
cleanhappy.co.uk may from time to time provide certain promotional opportunities to House Cleaning Service Requesters. All promotions will be run at the sole discretion of cleanhappy.co.uk, and can be activated, modified or removed at anytime by cleanhappy.co.uk without advance notification. In the event that you are given a code by or on behalf of cleanhappy.co.uk through which you may refer a friend to cleanhappy.co.uk in exchange for a referral credit, you shall not use any online marketing or advertising to promote such code or to artificially increase the amount of credits awarded. By way of example, you may not post, or cause, request or permit a third party to post any such code on a coupon website, nor use any paid search marketing, online advertising, forum posting, newsgroup posting or bulk email to disseminate such code. You may only share such code with your personal friends and acquaintances for legitimate referral purposes, as determined by cleanhappy.co.uk in its sole discretion. Without limiting cleanhappy.co.uk ‘s other rights and remedies, cleanhappy.co.uk may terminate such code and/or your account for any breach of this Section.
No independent contractor, agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.
Failure by cleanhappy.co.uk to enforce any provision(s) of this User Agreement will not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between you and cleanhappy.co.uk with respect to its subject matter. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will be enforced to the fullest extent possible, and the remaining provisions will remain in full force and effect. This Agreement will inure to the benefit of cleanhappy.co.uk, its successors and assigns. We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.
We may transfer , assign, charge, sub-contract or otherwise dispose all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer, assign, charge or otherwise dispose of any part of your rights or duties or obligations under this agreement, without our prior written consent.
These Terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersedes any previous communications or agreements between us. These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
If you have any complaints, please contact us via the contact details shown on our Website or write to our address shown at the start of these terms and conditions.
Changes to this Agreement, the Service and the Website