Privacy Policy



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Privacy Policy

Statement of Privacy for cleanhappy.co.uk & housemaids4you.co.uk
Last updated: 25 May 2018
Protecting and respecting your private information is our priority. Housemaids4you Ltd own and operate www.cleanhappy.co.uk & www.housemaids4you.co.uk (the site), we are committed to protecting and respecting your privacy. We are a limited company registered in England and Wales under company number 008444443 and have our registered office at 83 Ducie Street, Manchester, M1 2JQ, UK. 

This Statement of Privacy applies to CleanHappy and HouseMaids4You Ltd and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to CleanHappy include cleanhappy.co.uk and HouseMaids4You Ltd and vice versa. The cleanhappy website (www.cleanhappy.co.uk) is a service booking platform site. By using the cleanhappy website, you consent to the data practices described in this statement. For the purposes of the Data Protection Act 1998 (the Act) and the European General Data Protection Regulation (GDPR), the data controller is Housemaids4you Ltd, hereinafter referred to as “CleanHappy” 

The use of this website may involve the processing of personal information. The intention of this privacy policy is to provide you with an overview of these processes so that you can understand them. In order to ensure fair processing, we would also like to inform you about your rights under the Data Protection Act 1998 (the Act) and the European General Data Protection Regulation (GDPR).

1. General information

a. Contact

If you have any questions or suggestions about this information or would like to contact us to exercise your rights, please contact us at:

CleanHappy 83 Ducie Street, Manchester M1 2JQ E-Mail: help@cleanhappy.co.uk.

b. General information on the processing of personal data

The use of this website may result in the processing of personal data. The term “personal data” under data protection law refers to all information relating to a specific or identifiable person. An IP address can also be considered personal data. An IP address is assigned to each device connected to the internet by the internet service provider, so that it can send and receive data. When you use the website, we collect data that you provide yourself. In addition, when you use the website, we automatically collect certain information about your use of it.

We process personal data in compliance with the relevant data protection regulations of the GDPR and the Act. We will only process data where we are legally permitted to do so. When you use this website, we will process personal data only with your consent (Article 6, paragraph 1, (a), GDPR), for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract (Article 6, paragraph 1, (b), GDPR), for compliance with a legal obligation (Article 6, paragraph 1, (c), GDPR), or if the processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data (Article 6, paragraph 1, (f), GDPR), If you are applying for an open position with us we will additionally process your personal data in connection with your interest in future employment with us (Article 26, paragraph 1, GDPR).

c. Duration of Storage

Unless otherwise stated in the following sections, we will store the data only as long as necessary to achieve the purpose of processing, or to fulfil our contractual or statutory obligations. Such statutory storage duties may result especially from commercial or tax law regulations.

2. Special notes for users

In the following we will describe how we process data when you book household services via our platform and request the service of a cleaner.

a. Booking of household services

To book household services via our website you are required to register with us, which will include giving us personal information. This profile is necessary to identify potential service providers that offer their services in the area requested and based on additional criteria you put forward.

CleanHappy transfers the user profile data, booking data and possible additional information provided by you on a voluntary basis for the purpose of arranging household services to service providers you selected during the booking process plus potentially other service providers that fit your booking criteria.

If a booking request is accepted and a contract between you and a cleaner is confirmed CleanHappy also processes your user profile data for the purpose of booking support, fulfilment, completion, accounting and follow-up assistance of the respective booked cleans and services as well as contracts including additional related actions such as invoices, credit, claims, cancellations etc.

On top of that we use user profile data, especially your email address and telephone number, to send out automated messages to notify and remind you of upcoming cleaning events and services.

CleanHappy also uses the booking data to the required extent to generate invoices for the delivered services of the partner and any following necessary assistance (e.g. in case of inadequate service delivery of the cleaner).

In addition we transfer, depending on the chosen method of payment, your credit card data (card number, expiry date, security code) or your bank account details (hereinafter also referred to as “payment data”), that CleanHappy collects in connection to the booking, to the licensed payment provider Stripe, Inc., 185 Berry Street, Suite 550, San Francisco, CA 94107, cooperating with us for the purpose of handling of payments (hereinafter referred to as “payment provider”). The payment provider is collecting, processing and using the payment data for the purpose of handling of payments respectively collecting the receivables from your bank account. We may also introduce you to GoCardless Ltd. Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom who are bound by their own Data Protection Guidelines. The data protection policy is available from GoCardless. You may change your data protection settings by contacting GoCardless.

There is no additional storage of your payment data.

As part of our fulfilment, we store the services you booked and that were delivered by a cleaner including created invoices in your user profile, so that we are able to provide access to this information at a later point in time.

b. Reviews

If you are leaving a review about a delivered household service, CleanHappy will process the data provided by you for the purpose of displaying the review on our platform. Legal basis of this data processing is Article 6, paragraph 1, (b), GDPR.

c. Advertising consent for your user profile data

If you have consented to receiving promotional offers from us, we process and use your user profile data, booking data and additional data as well as your access time of your user profile to understand your usage habits better and to contact you with informative information on additional services that might be of interest for you. You can withdraw your consent for promotional purposes (e.g. Newsletter) at any time using the unsubscribe link available in every email as well or by sending an email to help@cleanhappy.co.uk. Legal basis for this processing is Article 6, paragraph 1, (a), GDPR.

d. Update/Deletion of profile data

You are able to update your additional information and user data at any time in your user profile. If you want to delete your user profile CleanHappy will block your data first and then delete afterwards.

3. Special notes for cleaners and service providers

a. Registration and mediation

If you are registering as a cleaner on our platform, CleanHappy requires you give us personal information. This profile is necessary for the purpose of being able to initiate and potentially close a contract with you regarding the arrangement of household services.

CleanHappy stores your profile data and such information that is created as part of the accounting of arranged cleans in a profile for cleaners. Some of the stored profile data may also be published on our website, such as your first name, picture and short description.

Cleaner profile data is used by CleanHappy for the purpose of fulfilment, completion and accounting of booked cleans/services as well as contracts including additional related actions such as invoices, credit, claims, cancellations etc and is stored in the respective profile.

In addition, CleanHappy uses cleaner profile data, especially your telephone number, to send out automatic messages to notify and remind of upcoming cleaning events.

Legal basis for this data processing is Article 6, paragraph 1, (b), GDPR.

b. Reviews

If a user leaves a review on our platform, CleanHappy will process this data for the purpose of displaying the review on the platform. Reviews are an integral part of our platform to ensure the utmost transparency for users.

Legal basis for this data processing is Article 6, paragraph 1, (b), GDPR.

c. Deletion

In case you want to delete your CleanHappy profile, we will block your data first and then delete afterwards.

4. Processing Server Log Files

When using our website for informational purposes only, general data is initially stored automatically (i.e. not via registration) and transmitted to our server by your browser. By default, these include: the browser type/version, the operating system used, the page accessed, the page previously visited (referrer URL), the IP address, the date and time of the server request and the HTTP status code.

The processing is carried out for the purposes of our legitimate interests, the legal basis of which is Article 6, paragraph 1, (f), GDPR. This processing is used for technical administration and website security. Stored data will be deleted after seven days unless there are concrete reference points for potential unlawful use that require further examination and processing of this data.

5. Blog

We offer a blog on our website in which we publish articles on various topics. Our blog includes a commenting functionality, which requires the entry of personal data if used. In case you are leaving a comment, this comment will be published with the user name you provided in the respective article. We thus recommend that you use a pseudonym instead of using your full name as your user name. To use the commenting function, it is mandatory to provide an email address and user name. All other data provided is made on a voluntary basis. Legal basis for this data processing is Article 6, paragraph 1, (b), GDPR.

When you are posting a comment we also store your IP address in addition to the aforementioned data. Legal basis for the storage of your email address and your IP address is Article 6, paragraph 1, (f), GDPR. We will only use your email address in case a third party notifies us about unlawful content and we will need to examine the incident. Your IP address is stored for the purpose of being able to defend ourselves against third party rights in case you posted unlawful content. Your email address is stored for as long your comment is publicly visible. Your IP address is deleted one week after your comment was published.

In general, we do not check posted comments before publishing. We do nevertheless reserve the right to delete your comments, if third parties claim that the comment is unlawful. You are able to object to the storage of the mentioned data at any time. In this case we need to delete your comment from our website.

6. Job Applications

You can apply for an open position with us through our website. To this end, we collect personal contact data from you, which specifically includes your name, your CV, your cover letter and other content provided by you.

Your personal application data will only be collected, stored, processed and used for purposes in connection with your interest in current or future employment with us and the actual processing of your application. Your online application will only be processed and handled by the relevant contact people in our company. All employees entrusted with data processing are obliged to maintain the confidentiality of your data.

If we store your application data for longer than six months and you have specifically agreed to this, we inform you that this consent can be withdrawn at any time based on Article 7, paragraph 3 GDPR. Withdrawal of the consent does not affect the legality of processing done until you declared your withdrawal.

In case we are unable to offer you any employment, we will keep the data provided by you for up to six months after the end of the application process for the purpose of answering questions in relation to your application and rejection. This is not applicable in case there are statutory obligations preventing a deletion, the continued storage is needed for the purpose of evidence documentation or you have specifically agreed to a longer period of storage.

7. Messages to us

If you send us a message via one of mentioned means of communication, we will process the data provided by you only to handle your request. Legal basis for this data processing is Article 6, paragraph 1, (b), GDPR.

8. Newsletter

a. Subscription and Cancellation

In the future we may offer the option to subscribe to our newsletter on our website. To receive our newsletter, you will need a valid email address and your name. To verify your email address, you will first receive a subscription email, which you need to confirm (double opt-in).

We are sending you our newsletter on the basis of your confirmation (Article 6, paragraph 1, (a), GDPR). You can stop receiving our newsletter at any time in the future. You can do so easily by using the unsubscribe link available in any email or contact us via one of our mentioned communications channels (e.g. at help@cleanhappy.co.uk).

By registering for the newsletter, we will save your IP address and date and time of registration. The processing of this data is necessary to provide evidence of the registration process in accordance with statutory requirements.

b. Analysis

We analyse the reading habits and open rates of our newsletters. We therefore collect and process pseudonymized usage data, which we will not compare to your email or IP address. Legal basis for the analysis of our newsletters is Article 6, paragraph 1, (f), GDPR and serves our legitimate interest to optimise our newsletters. You can withdraw your consent at any time by contacting us via one of the mentioned contact channels.

9. Cookies

We use cookies on our website. Cookies are small text files that are stored by your browser when you visit a website. This identifies the browser used and can be recognised by our web server. Insofar as this use of cookies results in the processing of personal data, the legal basis for this is Article 6, Paragraph 1, Point (f), GDPR. This manner of processing serves our legitimate interest in making our website more user-friendly, effective and secure.

Most of the cookies we use are known as “session cookies”. They are deleted after the end of your visit. Other cookies (“persistent cookies”) are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser. You can object to the use of cookies in principle or in specific cases through your browser settings.

10. Analysis of our website

a. Google Analytics

Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. Google Analytics employs cookies. The information generated by these cookies about your usage of our website is usually transmitted to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate user usage of our site, to compile reports on website activity for us, and to provide other services related to website and internet usage. It is possible to create pseudonymous user profiles using this information.

We use Google Analytics only with an active IP anonymization feature on our website. In doing so, Google abbreviates and thereby anonymises your IP address within member states of the European Union or signatory states to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is transferred to a Google server in the USA and is abbreviated there. The IP address transmitted by your browser within the context of Google Analytics will not be combined with any other data held by Google.

The legal basis for the use of this service is Article 6 (1) (f) GDPR and serves our legitimate interest to ensure a needs and demand-driven layout of our website and services.

You may prevent or stop the data processing at any time. To do this you can download and install a browser plugin that blocks tracking services or can adjust the settings on your browser software accordingly to prevent cookies from being installed.

Google is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation. See more here.

11. Social Plug-Ins

We use Social Plugins on our website, hereinafter referred to as “Plugins“. These plugins allow you to share content from our website on different social networks. To integrate a plugin on our website the plugin’s program-code is directly transferred from the servers of the respective provider of the plugin when accessing our website. It is therefore a technical necessity to submit the used IP address. This submission happens independently of your interaction with the plugin (e.g. if you clicked on the Facebook “Like” button). If you are logged into your user account with the respective social network while visiting our website, or interact with the plugin, further data may be transferred. Additional information is available via the third-party companies providing these plugins (see below):

The data processing serves our legitimate commercial interest to increase the reach of our website. The legal basis for this is Article 6 (1) (f) GDPR.

We have integrated the following third-party plugins on our website:

The plugin of the social network facebook.com , operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, hereinafter referred to as "Facebook". Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation.

The plugin of the social network twitter.com, operated by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, Ireland, hereinafter referred to as “Twitter“. Twitter certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation. The data protection policy is available from Twitter. You may change your data protection settings by contacting Twitter.

The plugin of the social network instagram.com, operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA, 94025, USA, hereinafter referred to as “Instagram“. Please note that processing through Instagram does not provide an adequate data protection level as per GDPR. Information on data protection at Instagram is available by contacting Instagram.

12. Integrated services and third-party content

We use services and content provided by third parties on our website. For this kind of integration, it is technically necessary to process your IP address so that the content can be sent to your browser. Your IP address will therefore be transmitted to the respective third-party provider.

In each case, this data processing is carried out to safeguard our legitimate interests in the optimisation and the commercial operations of our website.

The Java programming language is regularly used to integrate content. Therefore, you can object to data processing by deactivating Java operations in your browser. Please note that this might restrict the usage of our website.

For displaying maps we use “Google Maps”, which is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as “Google“. Google is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation. Learn Moresby contacting Google.

For displaying videos we are using “YouTube”, provided by YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, hereinafter referred to as “YouTube“. YouTube is a subsidiary company of Google and thus included in their Privacy Shield certification.

13. Withdrawal of consent

You are entitled to withdraw your consent to data processing in accordance with Article 7, Paragraph 3 GDPR. Withdrawal of consent does not affect the legality of processing done before you declared your withdrawal.

14. Your rights

As the person concerned, you are entitled to exercise your rights against us. In particular, you have the following rights:

In accordance with Article 15 GDPR, you have the right to request information as to whether or not, and to what extent, we process personal data about you.

You have the right to have us correct your data in accordance with Article 16 GDPR.

You have the right to have us delete your personal data in accordance with Article 17 GDPR.

You have the right to have the processing of your personal data restricted in accordance with Article 18 GDPR.

You have the right, in accordance with Article 20 GDPR, to receive the personal data concerning you that you have provided to us, in a structured, commonly used and machine-readable format and to transmit this data to another controller.

15. Right to object

In accordance with Article 21 GDPR, you have the right to object to any processing operations executed that use Article 6, Paragraph 1, Points (e) and (f) GDPR as their legal basis. If personal data was used by us for the purpose of direct mail you may also object to this processing in accordance with Article 3, Paragraph 2 and 3 GDPR.

16. Complaints to Government Authorities

If you believe that the processing of your personal data constitutes an infringement of the provisions of the GDPR, you have the right to lodge a complaint with a supervisory authority in accordance with Article 77 GDPR.

17. Children Under Thirteen

CleanHappy does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

18. Changes to this Statement

CleanHappy will occasionally update this Statement of Privacy to reflect company and customer feedback. cleanhappy encourages you to periodically review this Statement to be informed of how cleanhappy is protecting your information. cleanhappy welcomes your questions or comments regarding this Statement of Privacy. If you believe that cleanhappy has not adhered to this Statement, please email help@cleanhappy.co.uk.